Return, Refund and Warranty Policy

Every product purchased from TOWNSHOPBD.COM is protected with our hassle-free 0 days easy return policy subject to our policy’s. Please note that you should inform us as early as possible about any of your complaints, problems, or grievances regarding a delivered product. You can do it by simply calling at our customer support hotline or leaving a message to our Facebook page. We aim to reply any customer support query within 24-48 hours.

You can return an item purchased from TOWNSHOPBD if the following conditions are met:

  1. If you find that a wrong product has been delivered to you due to an unexpected error either by logistics company or our fulfillment department, then you will have to inform us before receiving the products from delivery man and inform us also about this error and instantly return the item to the delivery man. A new replacement item will be dispatched as soon as we receive the wrong product. Under these kinds of circumstances, TOWNSHOPBD will bear the return cost.
  2. If you find that the product you received is visually different from the product you ordered, then you will have to inform us before receiving the products from delivery man and inform us also about these problems instantly and you don’t need to pay for it. A new replacement item will be dispatched as soon as we receive the delivered item. We may also refund you the full money within 24-48 hrs. if the correct and appropriate replacement is not available (Applicable for online purchased and if payment done before delivery).
  3. If you find that the item you received has somehow been damaged, broken, or scratched during shipment, then you to inform us before receiving the products from delivery man and inform us also about these problems instantly and you don’t need to pay for it, and we may either instruct you to return the item or keep it free of charge. You must also send a good picture of the damaged parts of the item. Under this circumstance, we will bear the return cost and a new replacement will be issued free of cost.
  4. If you find that there is no issue but a change of mind regarding the delivered item, then you will have 3 days to place an exchange request with another product. The product’s price must be equal or higher than the previous product and any difference in price must be paid in full. The original item must also be returned within before receiving 1st items or may be same time.
  5. The item must be unworn, unused, and untampered. Original packages, boxes, papers, and any other accessories must also be available to return with the item.
  6. The item must not be intentionally damaged, scratched, broken, burnt, or disassembled, as such incidents can void the warranty of the product and may eventually disqualify a return without compensation.

Warranty:

We offer a One-year extensive International warranty on any new timepiece bought at TOWNSHOPBD and the warranty is only for service only. All items sold by TOWNSHOPBD are 100% brand new unless they are clearly described as “Certified Pre-Owned.”

Our warranty covers the most important part of a watch: the movement. No matter how complicated, we are well-equipped and ready to repair it with the utmost care. In addition, we will replace your battery for one year from the date of purchase. Our warranty does not cover any damage to the movement resulting from mistreatment, improper use or from the wearer exceeding the manufacturer’s water resistance limitations. Additionally, we do not cover the watch case, bracelet, strap, crown, stem, crystal/glass and the watch finish. The warranty will be voided if there are signs of shock to the watch.

We do not cover the watch case, bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear-and-tear, physical abuse or damage resulting from exceeding the limitations of the water resistance of the watch.

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